We’re looking for an eCommerce Strategist to join our Customer Success team in a full-time role starting July 2025. You’ll play a critical role in ensuring our brands maximize the value of RetentionX. Your success is directly tied to customer satisfaction—from guiding them through onboarding to providing strategic insights that fuel their growth.

As an eCommerce Strategist, you will be the trusted partner for our brands, helping them seamlessly integrate RetentionX into their operations. You’ll be responsible for:

• Building and maintaining relationships with a portfolio of global brands.

• Guiding new brands through onboarding, ensuring a smooth start with RetentionX.

• Providing ongoing training and strategic advice to help brands get the most out of our software.

• Demonstrating our platform to potential new customers.

• Identifying customer needs and challenges, proactively offering solutions.

• Creating educational content such as Help Center articles, guides, case studies, and webinars.

• Staying ahead of eCommerce and marketing trends to continuously expand your expertise.

• 2+ years of experience at a DTC brand, ideally in a role like eCommerce Manager, Marketing Manager, or similar.

• Strong knowledge of eCommerce tools such as Shopify, Meta Ads, Klaviyo, and other marketing platforms.

• Hands-on experience running marketing campaigns—from strategy to execution—is a big plus.

• A proactive, self-motivated approach—you take initiative and thrive in a fast-paced environment.

• An analytical mindset—you’re curious about data and understand the business impact behind the numbers.

• Outstanding communication skills, with native fluency in American English.

• Excellent interpersonal skills, with a talent for building strong relationships.

• Based in the United States, ideally in Florida or Texas.

• Competitive salary of $80,000 USD per year.

• Health insurance stipend to help cover your medical needs.

• Work directly with top global brands like Dermalogica, rhode, and Dries Van Noten.

• Join a flat-hierarchy, expert-driven team where your ideas and contributions truly matter.

• Enjoy complete remote flexibility.

• Paid time off (PTO) and paid holidays.

• Meet your colleagues twice a year at week-long company offsites in exciting locations.

• Take on diverse responsibilities in a young, international environment where you can shape your role and make a real impact.