Hi, we are RetentionX!
RetentionX is the software of choice for more than 1,000 of the world's most popular consumer brands. We help brands use their data to better understand their customers and make the right decisions to drive growth. We are a small team of selected talents, which helps us to grow together and learn from each other. To maintain this strength, we aim to grow wisely: at the right pace and with the best people. Do you want to make a difference in a small team? Then you've come to the right place with us!
Why we need you
We are looking for you to join our Customer Success team in a full-time position starting July 2024! As a eCommerce Account Strategist, you will have primary responsibility for both brand and agency clients. You will support your brands in their daily work with our software: your success is measured by the satisfaction of our customers!
What you‘ll do
As a eCommerce Account Strategist, you will be in charge of onboarding new brands to our software and establishing long-term relationships. Whether you're demonstrating our features, providing strategic advice on data and growth levers, or resolving a support ticket, you'll be the first point of contact for our customers. Your responsibilities will include
Manage relationships with your book of business of global brands
Demonstrate our platform to leads
Guide new brands through our onboarding process to ensure an optimal start with RetentionX
Provide ongoing training and strategic guidance to your brands
Maintain constant awareness of your customers' needs and challenges
Help create educational content such as help center articles, guides, case studies or webinars
Research DTC & marketing trends to constantly expand your knowledge base
